Note:If you have any comments or suggestions that you would like to provide to the MOTC, please respond to us through this Mailbox. When we receive your message, we will immediately relay it to the responsible department for action. We sincerely welcome your comments and suggestions seriously.
Welcome to use the mailbox of the Minister of Public Affairs (public opinion). In order to protect the rights and interests of the complainants and the complainees and avoid wasting administrative resources, please read the precautions carefully.
*Precautions
Please fill in your name and contact information (including telephone, residential address or e-mail address, etc.)
In accordance with the relevant provisions of Chapter VII of the "Administrative Procedure Law" and "Key Points for Handling People's Cases by the Executive Yuan and Its Subsidiary Organs", the Ministry has stipulated "Key Points for Handling Cases of People's Cases by the Ministry of Communications". Processing, but should still be registered to facilitate investigation.
(1) For those without specific content in the communication, no name or no contact method.
(2) Those who have repeatedly addressed the same cause after having it appropriately dealt with and have been given a clear reply.
(3) The agency that is not in charge of the content of the report received the report
(4) The name, residential address, contact phone number, or e-mail address of the person writing the communication has been checked and has found to be fake, anonymous or false.
If the case is without specific content, such as unconstructive criticism, opinions expressed by individual emotions, malicious attack or indecent remarks, news reprint, etc., the Department may not deal with it. In addition, in the case of repeated submissions of the same cause, when the receiving machine deals with the third submission, if there is no other new evidence or supplementary information that can affect the result of the treatment, the head of the signing authority agrees not to handle it and informs ((the lover)) If you make a submission again, ((you will not reply)). After that, the case will be signed and the case will not be answered.
According to the "Personal Data Protection Law", the personal information in the mailbox of the Minister (Public Opinion) of this department is limited to the handling of serious cases and is not used for other purposes. After receiving your e-mail from this mailbox, if the matters you mentioned are not within the scope of this department's authority, it will be referred to the competent authority for processing and reply. Therefore, your personal basic information (such as name, contact phone, contact address, e-mail Address, etc.), will be transmitted to the competent authority along with the information.
If you need to keep the content or your identity confidential, based on the consideration of information security risks, it is recommended to change to a written form with the word "Confidential" and mail it to the competent authority for information.
In order to ensure that your e-mail address has not been misused by others, you will receive a reply from the Minister's mailbox. After you "complete the delivery" letter, the system will automatically send a "confirmation letter" to the e-mail address you filled in. Please be sure to Click the destination URL in the confirmation letter within 7 days. After the confirmation is completed, we will process your letter as soon as possible. If you have not received the "Confirmation Letter", please go to the Minister's mailbox system homepage and click "Resend Confirmation Notification Letter" or go to your "Spam Box" to view. Any letter that has not been confirmed by clicking will not be accepted
